www.thepampasproject.in is a floral website that allows its users to browse, select and order a gifting item for their loved ones or relatives or friends or family members or to the recipient as per the request of user.

These Terms of Use read with Terms and Conditions, Disclaimer and Privacy Policy constitute a legally binding agreement between the User and THE PAMPAS PROJECT, being the owner of the Website. These Terms of Use apply to all users of the Website. By accessing, viewing, or using this Website, you indicate that you understand Terms and Conditions, Disclaimers and Polices available on this Website and accept them as the legal equivalent of a signed, written contract, binding to you.

YOU ARE REQUESTED TO READ THESE TERMS OF USE WITH TERMS AND CONDITIONS, DISCLAIMERS AND POLICES CAREFULLY, BEFORE YOUR USAGE OR TRANSACTION ON THIS WEBSITE. IF YOU DO NOT AGREE TO THESE TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.

Disclaimer

Dear Customer

Your order is valuable to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.

General Disclaimer

The Pampas Project retains the right to refuse any order unconditionally.

All claims are subject to the jurisdiction of Court at Haryana, India, only.

Delivery of Courier Products

Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, THE PAMPAS PROJECT does not make any representation or warranty in relation to the delivery of such order.

The products will be delivered through Delhi very or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered prior or after the chosen date of delivery.

You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

No deliveries are made by third party courier agencies on a Sunday and Public Holidays.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you can request a tracking number that will help you trace your order.

Courier partners sometimes have some delays due to holidays and strikes.

Delivery may take longer due to:

• Bad weather
• Political disruptions
• Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails, SMS and whats app messages regularly for updates.

Before major occasions, we suggest that you place your order at least fifteen days in advance.

In case if the recipient is unavailable, the delivery is attempted twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.

In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Shipping Info:-

Items are dispatched within 3-4 business days. Kindly keep 8-10 days in hand to receive your order.